Account help

Delete your account

Account deletion starts inside Kechive so the app can confirm your account and explain any household steps.

Last updated: July 14, 2026

Delete your account in the app

  1. Open Kechive.
  2. Go to Settings.
  3. Select Account.
  4. Select Delete Account and follow the confirmation steps.

Exact path: Kechive → Settings → Account → Delete Account

If you are the sole household owner

Transfer ownership to another member or delete the household before deleting your account. This prevents a shared household from being left without an owner. If another eligible member cannot take ownership, review and delete the household from its management settings first.

What is deleted

The deletion process removes information associated with your personal account, including:

  • Your account profile.
  • Your personal inventory.
  • Your personal images.
  • Your personal settings and local account data.

Deletion is not necessarily immediate. It may require an internet connection, successful account verification, CloudKit processing, and time for synchronized or backup copies to expire.

What may remain

  • Shared household inventory may remain available to remaining members, including shared rooms, boxes, items, notes, and photos.
  • Changes or contributions you made to shared content may remain where needed to preserve the household inventory.
  • Minimal technical records may remain as needed to propagate the deletion, preserve shared data, maintain service integrity, or meet applicable obligations.

Deleting your account does not delete another member’s account or automatically delete a household that continues to have members.

If deletion fails

  1. Confirm your device has a working internet connection.
  2. Confirm iCloud and Kechive account access are available.
  3. If you are the sole household owner, transfer ownership or delete the household first.
  4. Close and reopen Kechive, then try again.
  5. If the issue continues, send a request through the support form. Choose Privacy or Account Deletion and do not include your password, access code, or invite code.

Need help?

The website provides instructions and support; it is not the only deletion mechanism. Use deletion inside the app whenever possible. For questions or a failed in-app request, use the support form or email [email protected].

For more about handling and retention, read the Privacy Policy.